{"id":651,"date":"2020-11-06T00:46:41","date_gmt":"2020-11-06T00:46:41","guid":{"rendered":"https:\/\/portalcompetenciasaula.kometa.com.co\/?page_id=651"},"modified":"2021-01-17T20:10:29","modified_gmt":"2021-01-17T20:10:29","slug":"gestionar-reclamos-de-clientes","status":"publish","type":"page","link":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-reclamos-de-clientes\/","title":{"rendered":"Gestionar Reclamos de Clientes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"651\" class=\"elementor elementor-651\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b84635 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7b84635\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ff4dc01\" data-id=\"ff4dc01\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dcc988d elementor-widget elementor-widget-template\" data-id=\"dcc988d\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"5203\" class=\"elementor elementor-5203\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ccf2409 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"7ccf2409\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-334f9db6\" data-id=\"334f9db6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a139be9 elementor-widget elementor-widget-heading\" data-id=\"1a139be9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Distribuci\u00f3n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c710f26 elementor-widget elementor-widget-text-editor\" data-id=\"4c710f26\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Conoce aqu\u00ed la <strong>descripci\u00f3n, actividades claves, criterios de desempe\u00f1o y conocimientos<\/strong> que son requeridos para esta competencia.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7f6a6f3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f6a6f3f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5609943c\" data-id=\"5609943c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48b52967 uael-offcanvas-wrap-submenu-no uael-offcanvas-trigger-align-inline elementor-widget elementor-widget-uael-offcanvas\" data-id=\"48b52967\" data-element_type=\"widget\" data-settings=\"{&quot;uael_display_inline_button_align&quot;:&quot;justify&quot;}\" data-widget_type=\"uael-offcanvas.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div id=\"48b52967-overlay\" data-trigger-on=\"button\" data-close-on-overlay=\"yes\" data-close-on-esc=\"no\" data-content=\"menu\" data-device=\"false\" data-custom=\"\" data-custom-id=\"\" data-canvas-width=\"400\" data-wrap-menu-item=\"no\" class=\"uael-offcanvas-parent-wrapper uael-module-content uaoffcanvas-48b52967\" >\n\t\t\t<div id=\"offcanvas-48b52967\" class=\"uael-offcanvas uael-custom-offcanvas   uael-offcanvas-type-normal uael-offcanvas-scroll-disable uael-offcanvas-shadow-normal position-at-left\">\n\t\t\t\t<div class=\"uael-offcanvas-content\">\n\t\t\t\t\t<div class=\"uael-offcanvas-action-wrap\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"uael-offcanvas-close-icon-wrapper elementor-icon-wrapper elementor-clickable uael-offcanvas-close-icon-position-right-top\">\n\t\t\t\t\t<span class=\"uael-offcanvas-close elementor-icon-link elementor-clickable \">\n\t\t\t\t\t\t<span class=\"uael-offcanvas-close-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-times\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"uael-offcanvas-text uael-offcanvas-content-data\">\n\t\t\t\t\t\t<ul id=\"menu-competencias-distribucion\" class=\"uael-offcanvas-menu\"><li id=\"menu-item-2209\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2209\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/planificar-recursos-para-la-distribucion-de-pedidos\/\">001. Planificar Recursos para la Distribuci\u00f3n de Pedidos<\/a><\/li>\n<li id=\"menu-item-2210\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2210\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/planificar-recursos-para-el-despacho-de-gl\/\">002. Planificar Recursos para el Despacho de GL<\/a><\/li>\n<li id=\"menu-item-2211\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2211\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/programar-el-despacho-de-gl\/\">003. Programar El Despacho De GL<\/a><\/li>\n<li id=\"menu-item-2212\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2212\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-el-despacho-de-gl-a-clientes\/\">004. Gestionar el Despacho de GL a Clientes<\/a><\/li>\n<li id=\"menu-item-2213\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2213\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/conducir-camion-para-entregar-producto\/\">005. Conducir Cami\u00f3n para Entregar Producto<\/a><\/li>\n<li id=\"menu-item-2215\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2215\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/realizar-la-entrega-de-gas-granel-a-clientes\/\">007. Realizar la Entrega de Gas Granel a Clientes<\/a><\/li>\n<li id=\"menu-item-2216\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2216\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/realizar-trasiego-de-gl\/\">008. Realizar Trasiego de GL<\/a><\/li>\n<li id=\"menu-item-2217\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2217\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/realizar-carga-y-descarga-de-productos-en-camion-granel-2\/\">009. Realizar Carga y Descarga de Productos en Cami\u00f3n Granel<\/a><\/li>\n<li id=\"menu-item-2220\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2220\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-documentacion-y-o-valores-para-distribucion-de-gl-en-terreno\/\">012. Gestionar Documentaci\u00f3n y\/o Valores para Distribuci\u00f3n de GL en Terreno<\/a><\/li>\n<li id=\"menu-item-2221\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2221\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-reclamos-de-clientes\/\">013. Gestionar Reclamos de Clientes<\/a><\/li>\n<li id=\"menu-item-2222\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2222\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/controlar-la-salida-y-entrada-de-camiones-productos-y-o-personas-de-la-oficina-de-distribucion\/\">014. Controlar la Salida y Entrada de Camiones, Productos y\/o Personas de la Oficina de Distribuci\u00f3n<\/a><\/li>\n<li id=\"menu-item-6112\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6112\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-el-presupuesto-del-area-transversal\/\">TR-GESTIONAR EL PRESUPUESTO DEL AREA  (transversal)<\/a><\/li>\n<li id=\"menu-item-6113\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6113\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-contratos-de-servicios-transversal\/\">TR-GESTIONAR CONTRATOS DE SERVICIOS  (transversal)<\/a><\/li>\n<\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"uael-offcanvas-overlay elementor-clickable\"><\/div>\n\t\t<\/div>\n\t\t\t<div class=\"uael-offcanvas-action-wrap\">\n\t\t\t\t\t\t<div class=\"uael-button-wrapper elementor-button-wrapper elementor-align-justify elementor-tablet-align- elementor-mobile-align-\">\n\t\t\t<a href=\"javascript:void(0);\" class=\"uael-offcanvas-trigger elementor-button-link elementor-button elementor-clickable elementor-size-sm\" data-offcanvas=\"48b52967\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text elementor-inline-editing\" data-elementor-setting-key=\"btn_text\" data-elementor-inline-editing-toolbar=\"none\">Competencias del \u00e1rea<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-43fe1495\" data-id=\"43fe1495\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1934422e elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"1934422e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/malla-distribucion\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-network-wired\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Malla de Formaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-185f3010\" data-id=\"185f3010\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ff166c0 elementor-widget elementor-widget-image\" data-id=\"ff166c0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-content\/uploads\/sites\/4\/2021\/01\/Recurso-61.svg\" class=\"attachment-large size-large wp-image-7404\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c6732e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c6732e6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bdb6370\" data-id=\"bdb6370\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77a7c97 elementor-widget elementor-widget-heading\" data-id=\"77a7c97\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unidad de Competencia Laboral<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-857559e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"857559e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-22f3570\" data-id=\"22f3570\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9f44da elementor-widget elementor-widget-shortcode\" data-id=\"e9f44da\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='printomatic pom-small-black ' id='id3372'  data-print_target='.ficha'><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-446df835 ficha elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"446df835\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11cac919\" data-id=\"11cac919\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6944a51c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6944a51c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1169c2a4\" data-id=\"1169c2a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50efec13 elementor-widget elementor-widget-text-editor\" data-id=\"50efec13\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Fecha: Septiembre 2020<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-72ec7254\" data-id=\"72ec7254\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e421f4b elementor-widget elementor-widget-text-editor\" data-id=\"6e421f4b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Vigencia: Septiembre 2025<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6e67ea1d\" data-id=\"6e67ea1d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-366e79eb elementor-widget elementor-widget-text-editor\" data-id=\"366e79eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tVersi\u00f3n 01\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-22fb277e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"22fb277e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2a86298\" data-id=\"2a86298\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30922e59 elementor-widget elementor-widget-heading\" data-id=\"30922e59\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nombre UCL:  Gestionar Reclamos de Clientes<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34d63b68 elementor-widget elementor-widget-text-editor\" data-id=\"34d63b68\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>C\u00f3digo UCL:<\/b><span style=\"font-weight: 400;\"> DISTRIBUCION &#8211; 013<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3d5b32e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d5b32e6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-36686bde\" data-id=\"36686bde\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60e17722 elementor-widget elementor-widget-heading\" data-id=\"60e17722\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Descripci\u00f3n: <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34c9d0ac elementor-widget elementor-widget-text-editor\" data-id=\"34c9d0ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Es la capacidad para gestionar los reclamos de clientes a trav\u00e9s de los distintos canales (call center, \u00e1rea Comercial o plataformas de auto atenci\u00f3n) con el fin de asegurar en el menor plazo posible el restablecimiento de las condiciones de satisfacci\u00f3n y est\u00e1ndares de servicio de la empresa<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-222b335d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"222b335d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-32acf919\" data-id=\"32acf919\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a77bcff elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget elementor-widget-divider\" data-id=\"4a77bcff\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tActividad Clave\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a2d0ea0 elementor-widget elementor-widget-text-editor\" data-id=\"7a2d0ea0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Tomar reclamos a trav\u00e9s de los diversos canales<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5d813a7b\" data-id=\"5d813a7b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f34cf64 elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget elementor-widget-divider\" data-id=\"6f34cf64\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tCriterios de desempe\u00f1o\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a222521 elementor-widget elementor-widget-text-editor\" data-id=\"5a222521\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span style=\"font-weight: 400;\">Recepciona reclamos de clientes por fallas en el servicio (atraso en los plazos comprometidos, desabastecimiento, productos err\u00f3neos u otros)<\/span><\/li><li><span style=\"font-weight: 400;\">Procesa la informaci\u00f3n contenida en el reclamo con el fin de generar una respuesta o derivar a las instancias responsables, seg\u00fan corresponda<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-17fbdc22 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"17fbdc22\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-57e55c54\" data-id=\"57e55c54\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-532ded25 elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget elementor-widget-divider\" data-id=\"532ded25\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tActividad Clave\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15410a80 elementor-widget elementor-widget-text-editor\" data-id=\"15410a80\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Generar acciones de respuesta al reclamo para asegurar el restablecimiento de las condiciones de satisfacci\u00f3n del cliente<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2e6ec812\" data-id=\"2e6ec812\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1514e9bd elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget elementor-widget-divider\" data-id=\"1514e9bd\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tCriterios de desempe\u00f1o\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f88787e elementor-widget elementor-widget-text-editor\" data-id=\"2f88787e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span style=\"font-weight: 400;\">Acuerda con el cliente, \u00e1rea comercial, SAC y\/o administraci\u00f3n, las condiciones de respuesta para satisfacer su reclamo.<\/span><\/li><li><span style=\"font-weight: 400;\">Implementa acciones que responden pertinentemente al reclamo, de acuerdo a compromisos adquiridos con cliente.<\/span><\/li><li><span style=\"font-weight: 400;\">Registra el proceso de reclamo y su respuesta para fines del mejoramiento continuo.<\/span><\/li><li><span style=\"font-weight: 400;\">Monitorea la respuesta al reclamo con el fin de asegurar la satisfacci\u00f3n del cliente.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6c75ad27 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c75ad27\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1df4163e\" data-id=\"1df4163e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40aa1710 elementor-widget elementor-widget-accordion\" data-id=\"40aa1710\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1081\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1081\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Conocimientos:<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1081\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1081\"><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Est\u00e1ndares y criterios de calidad de servicio de la empresa\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Est\u00e1ndares y criterios de satisfacci\u00f3n de Clientes\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">T\u00e9cnicas de gesti\u00f3n de reclamos<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conocimientos del proceso de reclamos<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Acuerdos y recursos disponibles para gestionar reclamos\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conocimientos administrativos para la emisi\u00f3n de documentos legales de pago (gu\u00edas, boletas, facturas)<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Manejo de office<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conocimientos de sistemas de Informaci\u00f3n (SAP u otros)<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a94332 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a94332\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-82216e2\" data-id=\"82216e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51474d4d elementor-widget elementor-widget-spacer\" data-id=\"51474d4d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-22c00be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"22c00be\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-126971ec\" data-id=\"126971ec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Fecha: Septiembre 2020 Vigencia: Septiembre 2025 Versi\u00f3n 01 Nombre UCL: Gestionar Reclamos de Clientes C\u00f3digo UCL: DISTRIBUCION &#8211; 013 Descripci\u00f3n: Es la capacidad para gestionar los reclamos de clientes a trav\u00e9s de los distintos canales (call center, \u00e1rea Comercial o plataformas de auto atenci\u00f3n) con el fin de asegurar en el menor plazo posible el [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[10],"tags":[],"_links":{"self":[{"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/pages\/651"}],"collection":[{"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/comments?post=651"}],"version-history":[{"count":16,"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/pages\/651\/revisions"}],"predecessor-version":[{"id":7509,"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/pages\/651\/revisions\/7509"}],"wp:attachment":[{"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/media?parent=651"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/categories?post=651"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/tags?post=651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}