{"id":848,"date":"2020-11-07T16:23:28","date_gmt":"2020-11-07T16:23:28","guid":{"rendered":"https:\/\/portalcompetenciasaula.kometa.com.co\/?page_id=848"},"modified":"2021-01-17T20:15:00","modified_gmt":"2021-01-17T20:15:00","slug":"gestionar-peticiones-quejas-reclamos-y-sugerencias-pqrs-por-eventos-de-emergencias","status":"publish","type":"page","link":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-peticiones-quejas-reclamos-y-sugerencias-pqrs-por-eventos-de-emergencias\/","title":{"rendered":"Gestionar peticiones, quejas, reclamos y sugerencias (PQRS) por Eventos de Emergencias"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"848\" class=\"elementor elementor-848\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ba75287 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ba75287\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-344257a\" data-id=\"344257a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c9b7a3 elementor-widget elementor-widget-template\" data-id=\"3c9b7a3\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"5252\" class=\"elementor elementor-5252\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1439baf9 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"1439baf9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9ef1e5b\" data-id=\"9ef1e5b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-270ada0f elementor-widget elementor-widget-heading\" data-id=\"270ada0f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Emergencias<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1fa415 elementor-widget elementor-widget-text-editor\" data-id=\"6e1fa415\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Conoce aqu\u00ed la <strong>descripci\u00f3n, actividades claves, criterios de desempe\u00f1o y conocimientos<\/strong> que son requeridos para esta competencia.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-28cab57f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"28cab57f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-211448d0\" data-id=\"211448d0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-602a50e0 uael-offcanvas-wrap-submenu-no uael-offcanvas-trigger-align-inline elementor-widget elementor-widget-uael-offcanvas\" data-id=\"602a50e0\" data-element_type=\"widget\" data-settings=\"{&quot;uael_display_inline_button_align&quot;:&quot;justify&quot;}\" data-widget_type=\"uael-offcanvas.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div id=\"602a50e0-overlay\" data-trigger-on=\"button\" data-close-on-overlay=\"yes\" data-close-on-esc=\"no\" data-content=\"menu\" data-device=\"false\" data-custom=\"\" data-custom-id=\"\" data-canvas-width=\"400\" data-wrap-menu-item=\"no\" class=\"uael-offcanvas-parent-wrapper uael-module-content uaoffcanvas-602a50e0\" >\n\t\t\t<div id=\"offcanvas-602a50e0\" class=\"uael-offcanvas uael-custom-offcanvas   uael-offcanvas-type-normal uael-offcanvas-scroll-disable uael-offcanvas-shadow-normal position-at-left\">\n\t\t\t\t<div class=\"uael-offcanvas-content\">\n\t\t\t\t\t<div class=\"uael-offcanvas-action-wrap\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"uael-offcanvas-close-icon-wrapper elementor-icon-wrapper elementor-clickable uael-offcanvas-close-icon-position-right-top\">\n\t\t\t\t\t<span class=\"uael-offcanvas-close elementor-icon-link elementor-clickable \">\n\t\t\t\t\t\t<span class=\"uael-offcanvas-close-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-times\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"uael-offcanvas-text uael-offcanvas-content-data\">\n\t\t\t\t\t\t<ul id=\"menu-competencias-emergencias\" class=\"uael-offcanvas-menu\"><li id=\"menu-item-2246\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2246\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/analizar-informacion-para-la-prevencion-y-control-de-emergencias\/\">001. Analizar Informaci\u00f3n para la Prevenci\u00f3n y Control de Emergencias<\/a><\/li>\n<li id=\"menu-item-2247\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2247\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-la-asistencia-tecnica-para-el-control-de-emergencias\/\">002. Gestionar la Asistencia T\u00e9cnica para el Control de Emergencias<\/a><\/li>\n<li id=\"menu-item-2248\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2248\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-equipos-de-trabajo-para-la-prevencion-y-control-de-emergencias\/\">003. Gestionar Equipos de Trabajo para la Prevenci\u00f3n y Control de Emergencias<\/a><\/li>\n<li id=\"menu-item-2249\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2249\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-procesos-para-prevencion-y-control-de-emergencias\/\">004. Gestionar Procesos para Prevenci\u00f3n y Control de Emergencias<\/a><\/li>\n<li id=\"menu-item-2250\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2250\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-documentacion-tecnica-y-protocolos-de-trabajo-para-prevencion-y-control-de-emergencias\/\">005. Gestionar Documentaci\u00f3n T\u00e9cnica y Protocolos de Trabajo para Prevenci\u00f3n y Control de Emergencias<\/a><\/li>\n<li id=\"menu-item-2251\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2251\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/representar-a-la-empresa-frente-a-la-autoridad-en-la-prevencion-y-control-de-emergencias\/\">006. Representar a la Empresa Frente a la Autoridad en la Prevenci\u00f3n y Control de Emergencias<\/a><\/li>\n<li id=\"menu-item-2252\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2252\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-crisis-generada-por-una-declaracion-de-emergencia\/\">007. Gestionar Crisis Generada por una declaraci\u00f3n de Emergencia<\/a><\/li>\n<li id=\"menu-item-2253\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2253\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-documentacion-administrativa-y-de-soporte-del-area-de-emergencia\/\">008. Gestionar Documentaci\u00f3n Administrativa y de Soporte del \u00c1rea de Emergencia<\/a><\/li>\n<li id=\"menu-item-2254\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2254\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-peticiones-quejas-reclamos-y-sugerencias-pqrs-por-eventos-de-emergencias\/\">009. Gestionar peticiones, quejas, reclamos y sugerencias (PQRS) por Eventos de Emergencias<\/a><\/li>\n<li id=\"menu-item-2255\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2255\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-despacho-de-atenciones-de-clientes\/\">010. Gestionar Despacho de Atenciones de Clientes<\/a><\/li>\n<li id=\"menu-item-2256\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2256\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/ejecutar-la-asistencia-tecnica-para-el-control-de-emergencias\/\">011. Ejecutar la Asistencia T\u00e9cnica para el Control de Emergencias<\/a><\/li>\n<li id=\"menu-item-2257\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2257\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/conducir-camion-para-retiro-y-entrega-de-producto\/\">012. Conducir cami\u00f3n para Retiro y Entrega de Producto<\/a><\/li>\n<li id=\"menu-item-6114\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6114\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-el-presupuesto-del-area-transversal\/\">TR-GESTIONAR EL PRESUPUESTO DEL AREA  (transversal)<\/a><\/li>\n<li id=\"menu-item-6115\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6115\"><a href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/gestionar-contratos-de-servicios-transversal\/\">TR-GESTIONAR CONTRATOS DE SERVICIOS  (transversal)<\/a><\/li>\n<\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"uael-offcanvas-overlay elementor-clickable\"><\/div>\n\t\t<\/div>\n\t\t\t<div class=\"uael-offcanvas-action-wrap\">\n\t\t\t\t\t\t<div class=\"uael-button-wrapper elementor-button-wrapper elementor-align-justify elementor-tablet-align- elementor-mobile-align-\">\n\t\t\t<a href=\"javascript:void(0);\" class=\"uael-offcanvas-trigger elementor-button-link elementor-button elementor-clickable elementor-size-sm\" data-offcanvas=\"602a50e0\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text elementor-inline-editing\" data-elementor-setting-key=\"btn_text\" data-elementor-inline-editing-toolbar=\"none\">Competencias del \u00e1rea<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1776898d\" data-id=\"1776898d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1eefd804 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"1eefd804\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/malla-emergencias\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-network-wired\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Malla de Formaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6d8cd6ff\" data-id=\"6d8cd6ff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c6e3577 elementor-widget elementor-widget-image\" data-id=\"c6e3577\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-content\/uploads\/sites\/4\/2021\/01\/Recurso-33.svg\" class=\"attachment-large size-large wp-image-7407\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-975a359 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"975a359\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-36259c4\" data-id=\"36259c4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79c8247 elementor-widget elementor-widget-heading\" data-id=\"79c8247\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unidad de Competencia Laboral<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcd92e5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bcd92e5\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-79d19a9\" data-id=\"79d19a9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5467924 elementor-widget elementor-widget-shortcode\" data-id=\"5467924\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='printomatic pom-small-black ' id='id5577'  data-print_target='.ficha'><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7623a982 ficha elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7623a982\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5cccfbae\" data-id=\"5cccfbae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1554566b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1554566b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3e247e03\" data-id=\"3e247e03\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fc8b099 elementor-widget elementor-widget-text-editor\" data-id=\"5fc8b099\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Fecha: Septiembre 2020<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-510e151d\" data-id=\"510e151d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7af9b018 elementor-widget elementor-widget-text-editor\" data-id=\"7af9b018\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Vigencia: Septiembre 2025<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-57ff35c7\" data-id=\"57ff35c7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-743f8018 elementor-widget elementor-widget-text-editor\" data-id=\"743f8018\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tVersi\u00f3n 01\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a634ddc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a634ddc\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2dec2e81\" data-id=\"2dec2e81\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3cec1089 elementor-widget elementor-widget-heading\" data-id=\"3cec1089\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nombre UCL:  Gestionar peticiones, quejas, reclamos y sugerencias (PQRS) por Eventos de Emergencias \n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85483de elementor-widget elementor-widget-text-editor\" data-id=\"85483de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>C\u00f3digo UCL:<\/b><span style=\"font-weight: 400;\"> EMERGENCIAS &#8211; 009<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-69bc1b55 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"69bc1b55\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-42025c4d\" data-id=\"42025c4d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c899169 elementor-widget elementor-widget-heading\" data-id=\"2c899169\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Descripci\u00f3n: <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0154ad elementor-widget elementor-widget-text-editor\" data-id=\"d0154ad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Es la capacidad para gestionar los reclamos de clientes PQR\u00b4s derivadas de emergencias a trav\u00e9s de los distintos medios que se dispone, con el fin de asegurar en el menor plazo posible el restablecimiento de las condiciones de seguridad y\/o est\u00e1ndares de servicio, asegurando la completa satisfacci\u00f3n del cliente y la seguridad de la instalaci\u00f3n, de acuerdo a los procedimientos de la empresa.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4a4dcb9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a4dcb9b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6c81d254\" data-id=\"6c81d254\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ce831e0 elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget elementor-widget-divider\" data-id=\"6ce831e0\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tActividad Clave\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bb99243 elementor-widget elementor-widget-text-editor\" data-id=\"3bb99243\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Tomar reclamos que se generan a trav\u00e9s de plataformas o canales.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1fd7cefc\" data-id=\"1fd7cefc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b96141f elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget elementor-widget-divider\" data-id=\"2b96141f\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tCriterios de desempe\u00f1o\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6734172 elementor-widget elementor-widget-text-editor\" data-id=\"6734172\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span style=\"font-weight: 400;\">Recepciona PQR\u00b4s (reclamos) de clientes por eventos que pueden generar o se hayan generado, y que representen una brecha de seguridad para el mismo.<\/span><\/li><li><span style=\"font-weight: 400;\">Procesa la informaci\u00f3n contenida en el reclamo con el fin de generar una respuesta o activar una respuesta de acuerdo a los procedimientos establecidos.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-477e17d5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"477e17d5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-522b31d6\" data-id=\"522b31d6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ae67252 elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget elementor-widget-divider\" data-id=\"4ae67252\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tActividad Clave\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4124cff8 elementor-widget elementor-widget-text-editor\" data-id=\"4124cff8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Generar acciones de respuesta al reclamo para asegurar el restablecimiento de las condiciones de satisfacci\u00f3n del cliente.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3bd20811\" data-id=\"3bd20811\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1931aed8 elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget elementor-widget-divider\" data-id=\"1931aed8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tCriterios de desempe\u00f1o\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73a981c4 elementor-widget elementor-widget-text-editor\" data-id=\"73a981c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span style=\"font-weight: 400;\">Acuerda con el cliente las condiciones de respuesta para satisfacer su reclamo.<\/span><\/li><li><span style=\"font-weight: 400;\">Implementa acciones que responden pertinentemente al reclamo.<\/span><\/li><li><span style=\"font-weight: 400;\">Registra el proceso de reclamo y su respuesta para fines del mejoramiento continuo.<\/span><\/li><li><span style=\"font-weight: 400;\">Monitorea la respuesta al reclamo con el fin de asegurar la satisfacci\u00f3n del cliente.<\/span><\/li><li><span style=\"font-weight: 400;\">Informa a clientes internos acerca de la gesti\u00f3n realizada en producto comprometido.<\/span><\/li><li><span style=\"font-weight: 400;\">Consolida informaci\u00f3n de avisos de emergencia, para reportar a la autoridad.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3b71fcd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b71fcd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-521680cc\" data-id=\"521680cc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb4257f elementor-widget elementor-widget-accordion\" data-id=\"bb4257f\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1961\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1961\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Conocimientos:<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1961\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1961\"><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">T\u00e9cnicas de gesti\u00f3n de reclamos.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conocimientos del proceso de reclamos.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Acuerdos y recursos disponibles para gestionar PQR\u00b4s .<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Criterios de calidad de servicio de la empresa.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Est\u00e1ndares y criterios de satisfacci\u00f3n de clientes.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conocimientos de Office.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conocimientos de sistemas de informaci\u00f3n (SAP u otros).<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f2d4094 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f2d4094\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d42e6bf\" data-id=\"6d42e6bf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-297a3952 elementor-widget elementor-widget-spacer\" data-id=\"297a3952\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-684e94ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"684e94ff\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b7d6fd\" data-id=\"b7d6fd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Fecha: Septiembre 2020 Vigencia: Septiembre 2025 Versi\u00f3n 01 Nombre UCL: Gestionar peticiones, quejas, reclamos y sugerencias (PQRS) por Eventos de Emergencias C\u00f3digo UCL: EMERGENCIAS &#8211; 009 Descripci\u00f3n: Es la capacidad para gestionar los reclamos de clientes PQR\u00b4s derivadas de emergencias a trav\u00e9s de los distintos medios que se dispone, con el fin de asegurar en [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[11],"tags":[],"_links":{"self":[{"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/pages\/848"}],"collection":[{"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/comments?post=848"}],"version-history":[{"count":18,"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/pages\/848\/revisions"}],"predecessor-version":[{"id":7545,"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/pages\/848\/revisions\/7545"}],"wp:attachment":[{"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/media?parent=848"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/categories?post=848"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/portalcompetenciasaula.kometa.com.co\/norgas\/wp-json\/wp\/v2\/tags?post=848"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}